What is your cancellation/refund policy?
Bali Soul Adventures requires a deposit of one half of the total at the time you book your Soul Adventure retreat. This deposit is your guarantee that your sessions are being organized and scheduled and are being held exclusively for you. The remaining balance is due when you arrive in Bali and begin your retreat.
In the event that you have a family or work emergency and are unable to attend your Soul Adventure on the scheduled dates, we will cancel your scheduled retreat and provide you with a Bali Soul Adventure credit for the amount already paid. There are no refunds of deposits. Your credit with Bali Soul Adventures is redeemable only for a period of one year from the originally scheduled date of your retreat and only for the same Soul Adventure sessions.
If the cancellation occurs 21 days or less prior to your scheduled arrival, there will be an additional re-scheduling fee of $100 at the time you re-schedule. When re-scheduling your Soul Adventure, you must provide us with a minimum of 21 days advance notice. Bali Soul Adventures must receive all retreat cancellations in writing or by email.
A Bali Soul Adventure is designed and sold as a complete package. If you do not attend or participate in a scheduled session the cost of that session will not be refunded. After the deposit is received, there are no session substitutions. Additional sessions may be added given practitioner availability and must be paid for in advance.
Bali Soul Adventures occasionally books separate, individual sessions, or a series of sessions, that are not part of a larger Soul Adventure retreat. These sessions are completely paid for in advance and there are no refunds. In the event that you have a family or work emergency and are unable to attend your individual session(s) on the scheduled dates, we will cancel your scheduled sessions and maintain a credit for you on our books unless the cancellation occurs 48 hours or less prior to your scheduled session(s), in which case, no credit or refund will be issued.
When re-scheduling your individual sessions, you must provide us with a minimum of 21 days advance notice. Bali Soul Adventures must receive all cancellations of individual sessions in writing or by email. Bali Soul Adventures offers pre-paid certificates that can be personalized for giving as gifts. These gift certificates are non-refundable and must be redeemed within one year from the date they were issued.